Frequently Asked Questions

Q: What makes your approach unique?
A: Our approach is non-intrusive, we do not install any software and in addition we invest our time and expertise upfront, at our cost.

Q: Do you only focus on the hardware?
A: No, we look at all elements including your licensing, connectivity, storage, and support agreements, if you wish to include them within the scope of the engagement.

Q: What does the initial assessment cost?
A: There is no cost or obligation if we do not identify any cost savings within your environment.

Q: What happens if you do not identify any savings?
A: We present our findings and there are no further obligations.

Q:  How much can I expect to save?
A: We typically see savings of between 10% to 25% of our clients IT Infrastructure cost.

Q: Do you target the entire IT environment in your assessment?
A: We agree on a scope of assessment, in larger environment we generally identify specific areas to begin with and then expand the       scope thereafter.

Q: How do you get paid for your services?
A: We work off a reward model, funded out of your cost savings. We get paid when you realise your savings.

Q: How does this impact my operations?
A: Our collection method uses native toolsets within your environment, we do not install anything that creates an overhead or disrupts your operations.

Q: What if I already have a monitoring or performance toolset?
A: We are not prescriptive in how we collect data and are more than happy to use whatever data you have already, this also accelerates the engagement.

Q: What services or products do you sell?
A: We specifically do not sell any service or products to remain impartial and provide you with the best guidance.

Q: Is this an audit of my IT operations?
A: No, it is not an audit, we only access your performance metrics to provide you with an optimisation roadmap.

Q: How do your implement any changes?
A: We create a roadmap with our clients and our preference is that their own support staff and service provider effect the changes, they know the environment and process best!

Q: What if I do not have the skills or capacity to implement changes?
A: We have a strong partner network across disciplines that we can introduce you to, they can most certainly assist with either additional capacity or the required skills.

Q: What about my data?
A: We only work with performance data and do not collect or interrogate your company or client data in any way whatsoever.

Q: I am concerned about security, having a third party within my environment?
A: We do not require any access through your firewalls while performing assessments, nor do we require users accounts. We prefer that your own staff initiate any actions themselves.

Q: Will this take up a lot of our time, we have a heavy workload as it is?  
A: No, we do most of the work after understanding your landscape.

Any other questions please get in touch with us.